While half a semester of training to land a good job sounds enticing, in reality these programs will likely fall short. In addition to the nearly $6 billion a year in federal Pell Grants and loans that undergraduate short-term credentials already receive, the federal government also spends about $420 million a year on training for adults and dislocated workers through the Workforce Innovation and Opportunity Act (WIOA), and states invest another $4 billion a year on financial aid for short-term workforce credentials. What about HVAC technician? That, too, is a program that can already receive Pell. Want to become a welder? You can get a Pell Grant for that. Students can already receive Pell for programs as short as 15 weeks (one term), and can take out loans for some programs as short as 10 weeks-often for programs cited as the reason we need short-term Pell. And many of these programs don’t have strong economic returns. The result is proposed legislation-the JOBS Act and the Bipartisan Workforce Pell Act-to expand the Pell Grant to short-term training programs.īut two important details are being lost in the fervor to pass these bills: The federal government already pays for a lot of short-term programs, both through Pell and other funding streams. Employers want individuals with some postsecondary training, would-be employees need access to specialized postsecondary training, and so-called “short-term Pell'' seems like the perfect solution to fill that gap. That’s why it is imperative that postsecondary education and workforce training offer multiple pathways beyond a traditional college degree-including non-degree certificate programs-to good jobs and economic security.įederal lawmakers think they have the answer to helping pay for this type of training: the Pell Grant, the cornerstone of need-based financial aid for all of higher education. Medical, Dental, 401K, Voluntary Life Insurance, Paid Time Off, Short- and Long-term disability, Maternity and Paternity leave, Employee Referral Program.įor more information about our core values and beliefs, visitīrinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Many high school graduates with no further education have limited economic opportunities. Proficient problem solving and communication skills.Two years of call center experience preferred.At least 1 year of proven work experience in technical support or similar role.Deliver personalized recommendations for system upgrades and home automation enhancements, tailored to each customer's needs.Offer technical assistance for the installation and maintenance of security components, including cameras and batteries.Collaborate with alarm service technicians, ensuring seamless coordination and resolution of customer issues.Facilitate customer requests for additional equipment, negotiating pricing and promoting self-service options.Provide comprehensive alarm system troubleshooting, guiding customers through technical issues and coordinating technician visits when necessary.Manage billing disputes and minor collections with diligence and accuracy.Interpret and respond to coded alarm signals, swiftly assisting in the resolution of potential emergencies.Employ effective questioning techniques to understand and address customer inquiries, particularly regarding cancellation requests.Proactively resolve customer concerns to prevent escalation, ensuring exceptional service delivery.Handle inbound calls from subscribers with professionalism and empathy.What you'll do as a Customer Success Specialist

Progressing to level 2 alarm troubleshooting, you'll unlock opportunities for further growth within our Customer Success or Customer Relationship teams. Beginning with comprehensive training, you'll master handling billing, account updates, and basic troubleshooting for our state-of-the-art alarm systems.

As a Customer Success Specialist, you'll embark on a journey of learning and advancement. Your career path as a Customer Success Specialist at Brinks Home:Īt Brinks Home, we prioritize continuous growth and development. We are currently seeking a determined and dynamic Customer Success Specialist. Our teams are committed to working together to provide a best-in-class experience for each other, and for the more than 1 million people we protect in the continental U.S., Canada, and Puerto Rico. Brinks Home™ is a leader in the smart home and residential security industries.

Brinks security career path